The Pollywog Blog

Ever since I adopted my first dog a few years ago, I’ve been an avid supporter and volunteer for the local Golden Retriever rescue organization, Retrieve a Golden of Minnesota (RAGOM). And whenever RAGOM needs help with branding, I gladly raise my hand.

A few years ago, Pollywog branded RAGOM’s annual fundraiser, Goldzilla. It has since grown into what may be the largest Golden Retriever event in the nation–the self-fulfilling prophecy behind its audacious name.

Recently, RAGOM asked us to brand another smaller fundraiser, a craft beer tasting and silent auction at Summit Brewery, with proceeds benefiting Golden Retriever rescue. For this project, I teamed up with freelance graphic designer Jennifer O’Brien, also a RAGOM volunteer, and together we created Stouts for Snouts.

When RAGOM introduced the brand and began promoting the event in social media, there was an immediate demand for tee shirts. Between tee shirt sales, the silent auction and admission fees, Stouts for Snouts raised almost $5,000 for needy Golden Retrievers in Minnesota.

With Stouts for Snouts, I was once again fortunate to work in that gratifying place where professional skills are committed to a personal cause.

Why yes, I do have a photo of my dogs. Thanks for asking! Chaz (left) is a purebred Golden Retriever I adopted from the Animal Humane Society. And Pippin, who was rescued by RAGOM, doesn’t have a drop of Golden in him. He’s a mix of Dachshund/Chow/Shar-Pei/Rat Terrier and many other breeds–a survivor of a hoarding situation, who had the good fortune of looking like a “mini-Golden.”

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Small businesses and nonprofits need all the free PR they can get.

Fortunately, any size business can have a powerful brand name, and powerful brand names attract the media. That’s because reporters are only human. Their brains work like everyone else’s, and they’ll notice and remember a name that’s distinctive, emotionally compelling and relevant to a meaningful brand promise.

And like everyone else, reporters are more likely to talk about a powerful brand name than a weak one.

Recently, the Star Tribune published a story on local nonprofits that have rebranded. Although the article mentioned a number of organizations, the name that led the story was Think Small, a Power Name from Pollywog.

Minnesota do-gooders, not exactly known for their creative pizazz, are spiffing up their public images — and shedding some well-known nonprofit names in the process.

Resources for Child Caring, a 40-year-old St. Paul nonprofit, told its supporters last month that “the RCC brand didn’t feel bold or innovative to many important stakeholders.” It will now be known as “Think Small.”

Think Small?

“There are a few people scratching their heads,” chuckled Barb Yates, executive director of the newly named nonprofit. “But mostly what I hear is positive. People are talking about it and I don’t know if they talked about our other name.”

The story’s print edition featured a chart of nonprofits that had rebranded. Two of the ten brands–Think Small and Headway–were Pollywog-created.

And here’s the best thing yet. Reporters, who naturally seek to clarify and illuminate, may feel the need to “explain” evocative names. In doing so, they’ll link the brand name to the brand promise.

This Tails Magazine reporter understood that Kindest Cut referred not only to saving animal lives, but also to the kindness of a reduced rate offered to low-income pet-owners. That message was elevated and summarized in a headline tying directly to the brand name.

So when you’re creating a brand name or rebranding your business or organization, remember that reporters are all about the story. A powerful brand name–one that’s unusual, has emotional trigger and alludes to a relevant benefit–is not only more likely to be noticed and remembered by reporters, it also gives them an easy hook.

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More than a year ago, Pollywog was approached by a Minnesota nonprofit organization with the generic and unwieldy name, Resources for Child Caring (RCC). Over its forty year history, RCC had grown from an agency that trained child care providers into Minnesota’s leading voice for early learning, but their brand had not kept up.

According to RCC, “Too many didn’t recognize our name, or confused us with others. In short, our brand was not working hard enough to help us achieve our mission, and that was not okay with us.”

For the next year, Pollywog worked closely with RCC management and key team leaders in every stage of the rebranding process: brand positioning, naming, tagline creation, domain name search and brokering, brand identity design, brand standards development, Web site design and top-level copywriting and brand voice.

We’re happy to announce that Resources for Child Caring is now:

“We chose a thought-provoking and provocative name that will call attention to the needs of Minnesota’s smallest children,” Executive Director Barb Yates said at the brand’s unveiling event. “Think Small captures our mindset, our passion, our call to action.”

Added Janet Bisbee, Director of Development, “It’s been a pleasure working with Pollywog. Our new agency name is powerful and unexpected. The genius of it is that it makes people want to know more. It opens an exciting conversation about ways we all can be more and do more for children.”

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There was a time when publicly attacking the The Humane Society of the United States (HSUS) would have been like attacking Mother Teresa. How could anybody be against helping animals?

But social movements are like physics. For every action, there is an equal and opposite reaction. You don’t meddle in other people’s business—working to end inhumane slaughter methods, alleviate suffering among laboratory animals and stop the practice of supplying research labs with dogs from animal shelters, as The HSUS accomplished shortly after its founding in 1954—without raising the dander of some powerful interests.

Certainly even in those early years, The HSUS had enemies—research labs, scientists, foundations, agricultural interests. But they weren’t sophisticated communicators, nor particularly well-funded. They didn’t know how to fight back without turning the public against them. After all, it’s not nice to pick on charities just trying to trying to make the world a better place for All God’s Creatures.

But that was then. This is now:

Now, industries whose profits are threatened by animal welfare legislation have found a way to fight back: Fund a “charity” that purports to be concerned for animals.

The Wolf in Sheep’s Clothing

HumaneWatch is a registered nonprofit organization whose mission is to “keep a watchful eye on The Humane Society of the United States.” But follow the money. According to the copyright line in the Web site’s footer, the content is owned by the Center for Consumer Freedom (CCF), a nonprofit lobbying group founded by Richard Berman, a D.C. lobbyist notorious for attempting to knock the halo off charities genuinely working for the betterment of society, such as Mothers Against Drunk Driving. Through CCF, he has defended the tobacco industry, minimized the dangers of mad cow disease and mercury in fish, fought against minimum wage, demonized unions—in short, he has been doing the bidding of corporations even when it’s against health, safety, economic and environmental public interests.

Though its funding sources are a closely guarded secret, CCF’s agenda supports Big Pharma, Big Ag, Big Tobacco, and the food and restaurant industries—all of which would have reason to counterattack The HSUS for its efforts on behalf of research and farm animals. Given Berman’s lobbying experience and communications savvy, it’s almost certain that CCF conducted focus groups to ascertain weaknesses in HSUS’s image among its supporters and uncovered significant confusion regarding The HSUS’s role and relationship to local shelters.

The (likely) key finding: Many people erroneously believe that local humane societies are affiliates of The Humane Society of the United States.

How a Branding Issue Became a Weapon

The strategists at CCF are smart. They know that it’s almost impossible to change strongly held perceptions and values. So instead of directly attacking The HSUS and trying to build sympathy for corporations over animals, you exploit an existing value to your clients’ advantage. You leverage people’s love for animals, take advantage of the brand confusion surrounding HSUS and tell people that The HSUS doesn’t support local shelters. Never mind that it was never The HSUS’s mission. If people have been confused, they’ll be angry that their donations are not going to where they mistakenly thought they were.

It has been an effective strategy, save for one flaw. HumaneWatch has been directly linked to CCF, making it a little too simple to follow the money, uncover the motivation behind the attacks and deduce its goal of diverting donations away from The HSUS. (Local shelters are no threat to big corporations, after all, so in one deft, disingenuous message, HumaneWatch can defund The HSUS and look like a hero to animal lovers.) But genuine watchdog groups, such as HumaneWatch.info (known on Facebook as Stop HumaneWatch), have been exposing the lies and distortions. Gradually, people are getting wise to HumaneWatch and its corporate-friendly, deceptive agenda.

A slight adjustment in tactics was required.

Enter a Warmer, Fuzzier Wolf

The Humane Society for Shelter Pets (HSSP) exploded onto the animal welfare scene in late 2011 with a multi-million-dollar ad blitz in newspapers nationwide.

A registered 501(c)(3) nonprofit organization, the HSSP’s publicly stated mission is “to help animals at local pet shelters.” HSSP’s agenda and communications strategy and tactics are identical to HumaneWatch’s, leading animal welfare advocates to immediately question its origins and motives. What nonprofit organization is founded one month, then spends millions of dollars in advertising the next?

After some digging, bloggers discovered that HSSP shares the same street address as CCF. When asked directly about the relationship, an HSSP spokesman said:

The speciousness of this answer, of course, lies in the fact that tax status is simply a matter of paperwork. Two organizations can be considered separate entities and still be steered by the same individuals and strategies.

Another blogger ferreted out the truth and got this quote directly from Berman:

I’m proud to say that my firm, Berman and Company, helped get this excellent group off the ground by providing substantial pro bono PR and operational services.

In response, HSUS posted this FAQ about Berman and the HSSP. In addition to voicing indignation over the distortions and manipulations inherent in Berman’s attacks, HSUS wrote this:

In hijacking the proud name “Humane Society” from groups at the local and national level—groups that have worked honorably to help animals for decades—Berman cynically sought to fool people into thinking that he had the interests of pets in mind, when indeed the real point of the group was to attack The Humane Society of the United States. …  If pickpocketing the name “Humane Society” wasn’t shameful enough, Berman and his undisclosed backers lifted the words “Shelter Pets” straight from the established “Shelter Pet Project” of The HSUS, The Ad Council and Maddie’s Fund.

Welcome to the Department of Redundancy Department

The Humane Society of the United States. HumaneWatch. Humane Society for Shelter Pets. Animal Humane Society. Humane Society International. Shelter Pet Project. Humane Society of Arizona. American Humane Association. Humane Society Legislative Fund. Humane Society of Greater Savanna. Washington Humane Society. Capital Humane Society.

Confused yet? There are hundreds more organizations in the nation with “humane society” in their name. While unintentional, naming a national organization the “The Humane Society of the United States”—when there were already similarly named local groups—has created profound brand confusion.

Then there’s this:

What If It’s Not All Bad?

I know of no scientific published studies confirming that people have been mistakenly donating to The HSUS, thinking the funds were going directly to local shelters. But from a branding perspective, I can imagine that it happens. So while The HSUS has not actively cultivated this perception and has overtly tried to educate the public as to its relationship with local shelters, conflation is almost inevitable due to the similarity of their names.

Only The HSUS can know how much revenue comes from confused donors. Some, certainly. Most? Doubtful. How much is too much? Is the confusion HSUS’s fault? Is it their responsibility to clear up?

What to do? What to do?

Before HumaneWatch and HSSP, it’s likely that any brand confusion between The HSUS and local shelters was to The HSUS’s benefit. Now it’s become a liability. From a branding perspective, The HSUS has these options:

1. Retain its venerable though problematic brand name and continue attempts at educating the public. This appears to be the current course of action. The HSUS has called Berman “a small-fry sideshow act that operates on the periphery of American life,” and believes it’s doubtful that Berman’s attacks will have any impact on animal welfare.

Pros:
• Prevents the costs and disruption of rebranding, not to mention a potentially significant drop-off in donations
• Avoids giving the opposition added publicity that would follow a more significant response

Cons:
• May not be enough to overcome negative perceptions spreading virally among animal lovers; the “sideshow” may become more of a “main event” if HSSP throws more money into negative ads.

2. Rebrand.  View this situation as an opportunity to develop a new name that will distinguish the organization from all others in the nation.

Pros:
• Removes a weapon from the opposition and would potentially force a rebranding of HumaneWatch
• Enables the organization to communicate its position as a national leader with a name that cannot be confused with local shelters, and allows it to rise or fall on its own merits

Cons:
• Costly; costs of rebranding must be weighed against damages from continuing confusion
• May result in significant loss of donations if previous brand confusion was indeed responsible for a large share of revenue

3. Fight back.  The name “The Humane Society of the United States” is a registered trademark. The HSUS could mount a case for brand confusion with “Humane Society for Shelter Pets,” which does not appear to have been registered with the USPTO. They should also sue HumaneWatch for trademark violation with regards to its logo.

Pros:
• Helps safeguard The HSUS’s good name
• Pursuing trademark infringement cases is often considered necessary in order to continue to own the mark
• Puts the spotlight on HumaneWatch and HSSP as entities with dubious motives

Cons:
• Diverts funds from mission
• Costly, unless The HSUS can find a firm to provide pro bono services

If this were a case of brand confusion among for-profit companies, the solution would be much simpler. Rebrand. Bite the bullet, spend the money and create an ownable brand. Spend more in marketing the first year to make up for a potential short-term loss of customers. With a strong brand, you’ll get them all back and more.

But donations muddy the waters here. A nonprofit organization doesn’t as easily rebound from a sharp decrease in revenue. Because its mission mandates responsible spending, it can’t sink a huge bulk of its budget into fundraising campaigns to rebuild a donor base—not without blistering criticism, anyway.

I don’t see any clear path, but then again, I’m viewing this from an outsider’s perspective. Perhaps the answers lie in The HSUS’s financials and donor surveys. Perhaps the answers will be more clear in a year, especially if the wolves in sheep’s clothing manage to steal enough of the flock to make a real difference. It will be interesting—and painful—to watch.

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The Star Tribune reports on a feud between the Susan G. Komen “Race for the Cure” and small nonprofit also dedicated to fighting breast cancer. In a formal opposition to a trademark registration, Komen claimed that the Minnesota-based group’s name–“Mush for a Cure”–was confusingly similar to its own registered trademark. The all-volunteer sled-dog race fundraiser was only one of dozens of groups earning Komen’s enmity because their name contained “for a cure” or “for the cure.”

Ultimately, Komen dropped its opposition to “Mush for a Cure” and a New York group named “Kites for a Cure” after their stories garnered national attention on NBC News. The USPTO has seen fit to grant “Mush for a Cure” a trademark registration.

What can we learn from this story?

And that last point is good advice for all organizations–for-profit and nonprofit alike–because a shorter, distinctive and creatively unexpected name performs better in a crowded marketplace than a longer descriptive one.

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Animal welfare advocates agree: The best way to reduce the heartbreaking volume of animals euthanized by overcrowded shelters is to prevent unwanted litters.

But when times are tough, a lot of pet owners can’t afford to neuter their animals, which ultimately results in more unwanted litters.

To address this problem, the Animal Humane Society (AHS), the leading animal welfare organization in the Midwest, teamed up with a local veterinarian to introduce a subsidized spay/neuter service for low-income pet owners, delivered by way of two mobile surgical units. Pet owners can sterilize their dog, cat or rabbit for a fee ranging from $35-$100–a substantial discount over regular veterinary costs.

AHS asked Pollywog to lead the naming of this new service. Because sterilization surgery is key to saving more animals–and because the service is made possible through the generous donations of strangers–we recommended “Kindest Cut.”

Logo and brand identity were created by our friends at Sussner Design.

We count it a privilege to work on such an important cause and look forward to partnering with the Animal Humane Society on future projects.

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